What's your job about?
My employer is currently working toward making education more accessible for everyone, and my area of responsibility is to make sure teachers who are using Kami have the support they need to thrive in the classroom. On a normal day, I will monitor and answer incoming questions, concerns, and feedback regarding Kami. Emails mainly come from teachers but will also come from students, potential buyers, and people who use our service for work/personal use.
What's your background?
I grew up in Auckland, New Zealand and have lived here for my whole life so far. I left high school in year 12 to study Full Stack Web Development at Enspiral Dev Academy. That was an amazing course which had more than coding to offer! As soon as I graduated I started applying for jobs and came across Kami. I applied for the Customer Success role and was accepted! I have been working with Kami for close to 3 months now and I have had an amazing experience with the great people of Kami!
Could someone with a different background do your job?
Yes, this would absolutely be possible because everyone in the Customer Success team has different backgrounds, as well as picked up different skills/hobbies in their lifetimes. Some skills which will prove important would be soft skills, communication, a basic understanding of SQL querying, and public speaking.
What's the coolest thing about your job?
I love knowing what I do makes a difference for the hectic lives of teachers, especially in these hard times where learning has suddenly been forced virtual. I enjoy seeing how much of an impact Kami makes on a lot of people and knowing my role is taking some weight off someone's shoulders, even if it's the smallest amount.
What are the limitations of your job?
So far I have very little limitation. The only limitation I have is working remote as an intern. Funny enough, I also see this as a strength. Working remote has made it more difficult to learn and interact with co-workers. But is has also taught me to take initiative and persevere with tough work when that physical presence isn’t there and that has been valuable. Something that will become a limitation is time zones. Our team talks to a lot of people from the United States. This means a lot of early morning calls as the US timezone clashes with ours.
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