Job Satisfaction at Eagle Technology

Everyday is not the same, some days are spent on self-development, others are spent creating a demo for colleague/customer. You also have the opportunity to work on projects as well, although these sometimes get put on hold if other things come up.

Freedom to control my own workloads, projects, and overall self management of subjects that I'm personally interested in

I am currently in the Support team as part of the graduate rotation, where I take on cases to help customers with issues they are having with the technology.

I look after GIS software and the infrastructure it runs on as a service offering to our clients. This covers tuning services to perform optimally, maintenance of ETL tasks, installing, upgrading, patching software. Reporting, analytics, troubleshooting, diagnosing problems, responding to log errors, monitoring, providing recommendations, database maintenance, backup/restore, provisioning and managing cloud services relating to client GIS.

I would like some more jobs and responsibilities as sometimes I feel like I'm just filling in time with training.

(By the time I've finish writing this, I've switched to a different team as part of the graduate programme). In Technical Solutions, it varies from day to day. Generally, my day to day responsibilities in this team is to work on projects presented by our clients and what customer opportunities we have with the different apps. This includes create and finishing up a project (with multiple ArcGIS applications) and doing a demonstration with a particular client off-site. Besides this, each graduate have one project that they will work on that is based on their passion (after the intensive GIS six-weeks training at the start of the programme). Most of my role has been similar to an assistant to my colleagues who've been here longer, but a few of the projects has been self-led, which was a great challenge that I've endured.

Working with customers to solve issues that arise with software. Helping customers who need guidance on how to use our software. Communicating with Esri to address bugs or enhancements

I work in a few projects with different clients. Depending on the project work can be dull and repetitive to exciting and stimulating.

Working with the Utilities Network and helping clients understand the benefits of using ArcGIS and UN

I monitor customer GIS sites and infrastructure for issues, complete routine tasks such as data updates, quarterly basemap updates, or monthly server patching. I do installs and upgrades of ArcGIS Enterprise on customer sites and ensure the running of those Enterprise sites

My role involves the presentation and advice on technical capabilities of our geospatial tools. As well as understanding the business drivers to why the client is looking for the a solution in the first place. My day to day would be preparing technical demonstrations for clients or for wider webinars and presenting them. As well as meeting with clients regularly to understand their business.

Script work on basemap: remove overlays of Imagery, and build a new basemap

I was responsible for applying GIS at WorkSafe for the month of November, which has received a lot of praise from their staff and department leaders.

I have been given plenty of things to do to keep me busy. Like any job it varies on how interesting it is.